Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional pet grooming services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our grooming services, including your name, contact details, pet information, veterinary details, grooming preferences, and payment information. This helps us deliver personalised grooming care and manage appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality grooming services and includes:
- Processing grooming appointments and managing schedules
- Maintaining pet health and grooming history records
- Coordinating groomer assignments and product requirements
- Processing payments and managing billing
- Communicating appointment reminders and service updates
- Providing aftercare advice and grooming recommendations
We handle your information responsibly, using it solely for your pet's grooming requirements and essential business operations.
3. Pet Health and Grooming Records
Your pet's details, including health conditions, grooming preferences, coat type, and behavioural notes are stored securely and treated as confidential. We maintain these records to ensure consistent service quality and personalised care during each visit.
Pet health and grooming records are accessed only by our grooming team and are stored on secure systems with restricted access. We maintain service histories for 3 years to facilitate ongoing care, after which they are securely archived.
4. Veterinary Information and Emergency Contacts
We maintain veterinary contact details and emergency information to ensure your pet's safety during grooming sessions. This information is used solely for emergency purposes and to coordinate care with your regular veterinarian when needed.
Emergency contact and veterinary information is stored separately from general client details and is accessible only to senior grooming staff for safety purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and pet information. All client data is stored on encrypted systems with access limited to authorised team members. Physical records are securely stored and shredded when no longer needed.
Our grooming team follows strict confidentiality agreements regarding client information and pet details.
6. Service Preferences and Special Requirements
We store your grooming preferences, product sensitivities, and behavioural notes to ensure services are delivered according to your specifications. This includes keeping records of preferred styles, product allergies, and any specific handling requirements.
Service preference information is maintained as part of our quality assurance process and is accessed only by the grooming team.
7. Legal Basis for Processing
By using our grooming services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, safety compliance, product ordering, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as veterinary practices for emergency care, product suppliers for specialised requirements, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or pet details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you and your pet
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Grooming service records are typically maintained for 3 years after your last visit to allow for continuity of care, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Emergency contact information is updated annually.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025